Returns & Exchanges

At Thomson Carter, we want you to be completely satisfied with your luxury beauty experience. If you are not entirely happy with your purchase, we offer a 30-day return policy for products in their original, unopened condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the process.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all seals are intact and including the printed return authorization form.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.